{"page":{"id":109251166463,"body_html":"\u003cp\u003eOverEZ Chicken Coops are available to ship free to the lower 48 states. Unfortunately, we cannot currently serve Alaska, Hawaii, or Canada.\u003c\/p\u003e\n\u003ch6\u003eSMALL PARCEL:\u003c\/h6\u003e\n\u003cp\u003eFor smaller items like Coop Accessories, Feeders, and Waterers, we use carriers like FedEx or UPS. These will be conveniently dropped off at your front door without any prior appointment or phone call.\u003c\/p\u003e\n\u003cbr\u003e\n\u003ch6\u003eLARGE ITEMS:\u003c\/h6\u003e\n\u003cp\u003eFor larger items, which include Coops, Runs, and Greenhouses, we utilize LTL freight. You will receive a phone call from the shipping company to inform you about the delivery. These items are delivered using a Tractor trailer, typically 50' or longer. Should there be any issues accessing your location with such a vehicle, neither the shipper, Onemarketes, nor OverEZ holds responsibility. In such cases, you'll need to contact the shipping company to arrange an alternative.\u003c\/p\u003e\n\u003cp\u003eYour location is deemed inaccessible for tractor trailer delivery if any of the following conditions apply:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRoads leading to your home have low hanging branches.\u003c\/li\u003e\n\u003cli\u003eSingle lane Roads\u003c\/li\u003e\n\u003cli\u003eThere are gated passes or entry codes.\u003c\/li\u003e\n\u003cli\u003eThere are small or narrow bridges.\u003c\/li\u003e\n\u003cli\u003eThe road is a dirt one or has no outlet.\u003c\/li\u003e\n\u003cli\u003eThere's no space for the vehicle to turn around.\u003c\/li\u003e\n\u003cli\u003eYour residence is on an island.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf you face any of the above challenges, consider one of these solutions:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCollect your product from a nearby terminal. (For product dimensions, reach out to us via email or phone call.)\u003c\/li\u003e\n\u003cli\u003eCoordinate with the truck to meet at a more accessible location near your home, so you can transfer the product to another vehicle.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eRemember to contact the shipping company to organize either of these options. It's crucial to note that freight companies only commit to delivering up to the base of your driveway. They won't proceed up your driveway or position your order in a particular spot. If these delivery terms aren't met, you'll bear the return shipping fees.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWe do not promise specific delivery dates or times. It's the customer's duty to be available for delivery within 1-15 business days post-purchase.\u003c\/strong\u003e Should the shipping company face difficulties reaching you, you'll cover all costs related to storage, re-consignment fees, or return shipping.\u003c\/p\u003e\n\u003cp\u003eDamaged Items: Upon receiving, always inspect your items.\u003c\/p\u003e\n\u003cp\u003eShould they be damaged:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFor minor packaging damage, mark the delivery as \"damaged\".\u003c\/li\u003e\n\u003cli\u003eFor significant damages, refuse the delivery outright.\u003c\/li\u003e\n\u003cli\u003eIn both scenarios, please contact OverEZ Chicken Coop to report. (Always take photos)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eMissing Items: Each Coop or Run should arrive on its own pallet.\u003c\/p\u003e\n\u003cp\u003eIf anything is missing:\u003c\/p\u003e\n\u003cp\u003eNote down the count of missing items and label it as \"SHORT\" on the Bill of Lading (BOL). Call us immediately at (877) 696-7655.\u003c\/p\u003e\n\u003cp\u003eFor damages and missing items ensure you write on the BOL personally and refrain from allowing the driver to do it on your behalf.\u003c\/p\u003e","created_at":"2024-06-07T14:09:19-04:00","published_at":"2024-06-07T14:09:19-04:00","updated_at":"2024-06-07T14:09:56-04:00","handle":"overez-chicken-coop-shipping-policy","title":"OverEZ Chicken Coop Shipping Policy"}}