Your happiness is our top priority!
If you are not completely satisfied with a purchase you can return or exchange it within 30 days of delivery - personalized and perishable items cannot be returned unless the error was ours. Final sale items will be noted on the product.
Onemarketes will pay for return shipping if you are returning an item because of a mistake made by us.
If you wish to return or exchange an item, please call our support center at (1-877-696-7655) Ext. 3 to receive return shipping instructions.
Returned or exchanged items must be:
If you are exchanging a product, the replacement item will be shipped when we receive the original item. If items are returned used, altered, damaged, or without original packaging a refund will not be applied. For items shipped large freight a 25% restocking fee will be applied.
When returning an item, please write your order number visibly on the packing slip and on the outside of the return package. Also include a copy of your original invoice in the package.
Some manufacturers require us to charge a 15%-25% restocking fee, which will be specified in your return instructions if applicable to your order.
Return shipping costs are not refundable unless an item is being returned as the result of an error on our part or because the item has a quality defect or has been damaged during shipping.
For your protection, we strongly recommend that returned items be sent pre-paid by the same carrier that delivered the item to you. We DO NOT accept COD.
Please be sure to save your receipt and tracking number for proof of return.
Please Note: Onemarketes is not responsible for packages lost or damaged during the return shipping process.
When you request a refund, your original credit card will be credited when your return has been processed. If you exchange an item, you will see a credit to your credit card for the original order and a charge for the new item plus any associated shipping fees.